Manager, Digital Products & Applications

The role

Manager, Digital Products & Applications leads a team of 10 digital and technology specialists (including business analysts, application support specialists and system engineers) responsible for the day‑to‑day operational management, support and continuous improvement of APRA’s systems and digital applications.

This role has a strong operational focus, ensuring digital products and business applications are reliable, secure, well‑supported and continuously enhanced to meet evolving business needs. effective incident and request management, prioritisation of enhancements, and embedding practices that improve service quality, stability and user experience.

As a people leader, you will build and lead a high‑performing team that responds to support requests, resolves issues efficiently, and proactively identifies opportunities to improve systems, automate processes and reduce operational risk. You will also play a key role in driving training, adoption and effective use of technology, supporting the digitisation and optimisation of business processes across the organisation.

The team

APRA’s Technology team delivers, maintains, and enhances essential information technology services that support the organisation's productivity, strategic objectives, and business unit priorities.

Technology partner with stakeholders to design, implement and maintain IT solutions that meet the needs of the organisation and ensuring these are secure and aligned with APRA’s technology architecture.

Key responsibilities

• Lead, coach and develop a multi‑disciplinary team of 10 specialists, fostering a strong service culture focused on operational excellence and continuous improvement.

• Own the operational run of digital products and business applications, ensuring systems are stable, secure, supported and fit for purpose.

• Oversee incident, problem and request management, ensuring timely resolution, clear communication and minimal disruption to business operations.

• Drive continuous improvement of systems and services by identifying enhancement opportunities, prioritising work, and reducing manual effort and technical debt.

• Ensure effective training, adoption and use of digital tools, working with stakeholders to uplift digital capability and embed new ways of working.

• Partner with business areas to digitise and optimise business processes, leveraging technology to improve efficiency, consistency and user experience.

• Manage application lifecycle activities including upgrades, patching, configuration, and vendor support arrangements.

• Ensure systems meet organisational security, risk and compliance requirements.

• Plan and manage team capacity, work priorities and operational demand to deliver reliable outcomes.

• Collaborate with senior stakeholders across APRA to align operational services with business priorities and technology strategy.

   

   

To work with us, you must be an Australian citizen with eligibility to gain a defence clearance through the Australian Government Security Vetting Agency.

About you

• Proven experience in managing and leading high-performing cross-functional teams.

• Demonstrable experience in the delivery of digital initiatives across multiple business domains.

• Deep understanding of digital product management practices and human-centred design.

• Experience in web platforms, cloud-based services, AI, Microsoft technologies, Oracle Cloud Fusion and integrated enterprise digital products.

• Ability to manage priorities, resolve complex issues and drive outcomes in an agile, business-focused, collaborative environment.

• Strong stakeholder management skills with the ability to influence senior leaders across all divisions.

• Demonstrates strategic thinking, adaptability, and APRA-wide mindset, especially in navigating uncertainty and change.

• Ability to communicate effectively at all levels of the organisation.

   

About APRA

Australian Prudential Regulation Authority (APRA) was established in 1998 as an independent statutory authority that supervises almost 1,200 financial institutions that manage $8.6 trillion in assets for Australians across the banking, insurance and superannuation sectors.

In overseeing the safety, competitiveness and stability of the financial system, we seek to recruit, develop and retain highly skilled professionals, who want to help shape financial services and protect the financial wellbeing of the Australian community. Our employee base of almost 900 come predominantly from the commercial financial services industry or other government agencies; as such, we have the feel of a small corporate organisation that can work flexibly and with agility.

At APRA, we’re committed to providing an inclusive workplace where everyone belongs, feels valued and respected. We aspire to attract and foster diversity of background, thought, and experience, recognising that a broad range of perspectives, approaches and ideas makes us stronger, and better enables us to meet our obligation to protect the financial wellbeing of the Australian community. If you need any adjustments during the recruitment process, please inform at application stage so we can do our best to accommodate your requirements.