Senior Manager, Technology Delivery & Optimisation

The role

The Senior Manager, Technology Delivery and Optimisation will drive the implementation and enhancement of digital platforms, applications, and services initiatives. This role is pivotal in ensuring that APRA remains innovative and continues to realise operational efficiencies and enhance customer experience. This role is a leadership position and is responsible for developing and executing a clear and compelling technology strategy that aligns with APRA’s overall strategy and goals. 

The team 

Reporting to the Chief Information Officer, the role sits within the Technology and Data division (T&D) and is a member of the Senior Leadership Team (SLT). The Technology and Data Division supports APRA with frameworks, technology and systems that support APRA’s data and technology operations and its mandate to help protect the Australian community through data enabled decision making. 
 
Key Stakeholders 
Leaders within T&D 
APRA’s Executive Management Committee 
APRA Executive Directors 
Technology leadership 
Risk Leadership 
Other Agencies, such as ASIC, ATO, ABS, RBA and ACCC 
Industry associations and other external stakeholders 

Key responsibilities

• Lead the Digital Services team inspire a culture of excellence and collaboration;
• Coach and mentor others to enhance performance and encourage accountability to drive team results;
• Drive the development and implementation and optimisation of digital platforms, applications and services in partnership with business leaders across APRA;
• Build strong and deep relationships with internal and external stakeholders, including senior leadership, extended leadership team and business partners;
• Oversee, develop and deliver collaboration tools and business systems that drive organisational efficiency, ensuring seamless communication and productivity across the organisation;
• Develop a clear and compelling digital strategy and transformation initiatives within Technology;
• Ensure that digital initiatives are fully integrated with the APRA’s strategy, including leadership commitment;
• Lead digital transformation initiatives to enhance customer experiences, operational efficiencies and business performance;
• Manage the Technology Risks, which includes performance monitoring and controls are in place and effective;
• Lead the risk reduction program and the strategy to align Data Risk with risk appetite, including delivery of specified components of that strategy; and
• Work collaboratively with multiple technology, business and analytics teams.

About you

• Accomplished leader with a demonstrated ability to develop and support a professional, collaborative and excellence-driven workplace culture;
• Extensive experience in digital services delivery and transformation and innovative technology;
• Proven track record in leading successful digital transformation projects and delivering innovative digital solutions;
• Experienced in working with agile methodologies and project management disciplines in complex, technical, and regulatory related environments;
• Significant experience in program and risk management practices and managing change  Strong understanding of digital technologies, including cloud, Microsoft product suite and AI;
• Exceptional stakeholder engagement and relationship skills, highly adept in managing a diverse group of senior stakeholders and relationships across industry and Government;
• Highly developed executive communication, leadership, negotiation, conflict resolution and interpersonal skills and the ability to represent APRA’s view in a highly professional and sensitive manner; and

To work with us, you need to be an Australian citizen with eligibility to gain a Baseline Security clearance. 
 
About APRA 

The Australian Prudential Regulation Authority (APRA) places you at the heart of Australia’s financial services industry. APRA serves the Australian community by helping ensure financial institutions deliver on the financial commitments they make, within a stable, efficient and competitive financial system.  
At APRA we’re committed to providing an inclusive workplace where everyone belongs, feels valued and respected. We aspire to attract and foster diversity of background, thought, and experience, recognising that a broad range of perspectives, approaches and ideas makes us stronger, and better enables us to meet our obligation to protect the financial wellbeing of the Australian community. When applying, please inform us of any adjustments you may need during the interview process.